Refund policy

All sales are final. Due to the handmade, one-of-a-kind nature of our products and for health and safety reasons, we cannot accept returns or exchanges on candles or custom products that have been opened, lit, or used or custom designed.

Exceptions — we will make it right if:

• Your item arrives damaged or broken during shipping
• You received the wrong item
• Your product has a defect (e.g., tunneling, wick issues, cracks, etc.)

To request an exception, contact us at magnoliagrovecreations2026@gmail.com within 7 days of delivery with photos of the issue. We will offer a replacement or store credit at our discretion — no cash refunds.

Cancellations are accepted within 12 hours of placing your order, provided the item has not already been packaged or shipped. After 12 hours, or once the order is in fulfillment, cancellations are no longer possible.

To cancel, email us immediately at magnoliagrovecreations2026@gmail.com with your order number.